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VINE Calling Patterns

High Priority –

  • Notification calls will continue until a correct PIN is entered or until 24 hours have elapsed.
  • When a custody status change occurs, the system will call the victim every 30 minutes if there is no answer or a busy signal is received.
  • A message will be left on an answering machine, but calls will continue every two hours.
  • On an unconfirmed notification, calls will also be made every two hours.
  • Notifications will take place throughout a 24-hour period unless otherwise noted as daytime hours only.
  • Daytime hours are from 7:00 AM to 9:00 PM.

Delayed High Priority –

  • These calls will begin six hours after the transfer of the inmate and will continue until a correct PIN is entered or until 24 hours has elapsed.
  • The system will call the victim every 30 minutes between the hours of 7:00 AM and 9:00 PM, if there is no answer or a busy signal is received.
  • A message will be left on an answering machine, but calls will continue every two hours.
  • On an unconfirmed notification, calls will also be made every two hours.

Inmate records will be purged from the VINE database after the inmate has been released from custody for two weeks. Data will not be purged if there are open cases associated with the inmate.